At BBS we take the security and privacy of data seriously. We are committed to protecting personal information, ensuring compliance with data protection law. This policy outlines how we collect, use, store, and protect personal data, including how we use cookies and how our partners, clients and their customers can control their privacy preferences.

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1. Data Collection & Usage

At Border Business Systems Ltd (BBS) we collect and process personal data only when necessary for our legitimate business purposes, including:

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• Providing our software and services.

• Communicating with customers about updates, support, and relevant information.

• For the purposes of Direct Marketing

• Improving our products through analytics and feedback.

• Meeting legal and regulatory obligations.

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2. Cookies & Tracking Technologies

Our website uses cookies to enhance user experience, analyse site performance, and ensure security. We categorize cookies as follows:

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• Essential Cookies: Necessary for core website functionality.

• Analytics Cookies: Help us understand user interactions to improve our services.

• Marketing Cookies: Used to personalize content and measure the effectiveness of campaigns.

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Opt-out: Users can manage cookie preferences through our websites cookie settings or their browser settings.

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3. Data Security & Working Practices

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We implement strict security measures to protect customer data, including:

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• Encryption & Access Controls: Data is encrypted both in transit and at rest, and access is restricted to authorized personnel only.

• Regular Security Audits: We continuously monitor and test our systems to prevent vulnerabilities.

• Secure Software Development: Our software solutions follow industry best practices for security, including secure coding standards and penetration testing.

• Remote & Office Working: Our employees adhere to strict data protection protocols whether working remotely or on-site, ensuring that data remains secure at all times.

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All emails and attachments sent from BBS are intended for the named recipient(s) only and may be confidential and/or privileged. If they are received in error no action must be taken based on them, nor must they be copied or disclosed in full or in part to any person or organisation. Any views or opinions expressed in an email are solely those of the author and do not necessarily represent those of BBS or its trading partners.

4. PECR & GDPR Compliance & User Rights

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As a UK-based company, we fully comply with PECR, GDPR, and the Data Protection Act 2018. We ensure that users have control over their personal data. Customers have the right to:

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• Access & Rectification: Request access to their personal data and correct inaccuracies.

• Data Portability: Receive a copy of their data in a structured format.

• Erasure (Right to be Forgotten): Request the deletion of personal data where legally permissible.

• Restrict Processing: Object to or restrict the processing of their data.

• Withdraw Consent: Opt out of marketing communications at any time. 

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Requests regarding personal data can be submitted via email, website, or post.

5. Opt-Out & Communication Preferences

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Customers can manage their communication preferences, including opting out of marketing emails, as set out on the BBS website, by:

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• Clicking the unsubscribe link in emails.

• Replying to an SMS communication

• Returning a postal communication to the returns address or to BBS

• Contacting us directly at contact@bbsltd.co.uk

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We may still send essential service-related communications, such as security alerts or updates.

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6. Data Retention & Storage

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We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, to comply with legal obligations, for legitimate business purposes or to resolve disputes. Data that is no longer required is securely deleted or anonymized.

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7. Third-Party Services & Data Transfers

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We work with trusted third-party service providers who adhere to strict security and privacy standards.

If personal data is transferred outside the UK or EEA, we ensure appropriate safeguards (such as UK GDPR-approved Standard Contractual Clauses) are in place.

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8. Information Security

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BBS maintains the highest standards of Information Security, including training for all employees in data storage, physical security, software design, password and information destruction policies. 

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9. Policy Updates & Contact Information

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We may update this policy from time to time to reflect legal requirements or business changes. Customers will be notified of significant updates via our website or email.

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For any queries or concerns regarding privacy and security, please contact us using a method below.