Case Studies

Case Studies

Client Stories

Real campaigns.
Real results.

For over 40 years BBS has helped brands, agencies and mailing producers clean their data, cut postage costs and deliver campaigns that land. Here's a selection of the work we're proud of.

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BBS team
40+
Years in direct mail
500+
Clients served
100m+
Pieces mailed annually
98%
Address match rate
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Kitchen homeware
DirectMail — End to End

How Lakeland's seasonal catalogue went from brief to doormat — fully handled by BBS.

Lakeland needed a reliable mailing partner for their high-volume catalogue runs. BBS managed the entire process — data cleaning, personalised print, pack and despatch — to a precise schedule, with postage sorted for maximum discount.

Delivery and logistics
MailHub — Track My Mail

How Citipost used Track My Mail to give clients real delivery visibility on every campaign.

Citipost needed to demonstrate delivery performance to their own clients without relying on Royal Mail estimates. BBS's Track My Mail gave them live Mailmark data to report accurate in-home dates with confidence.

Clothing and fashion
OptiMail — Address Validation

How Kettlewell Colours eliminated wasted print spend by validating addresses before each mailing.

With a loyal but geographically dispersed customer base, Kettlewell needed confidence that their print runs weren't going to undeliverable addresses. OptiMail cleaned and verified their list before every despatch cycle.

Mail sorting
MailHub — Sort & Save

How The Delivery Group cut postage costs across multiple client accounts using Sort & Save.

Managing mailsort qualification across dozens of concurrent client campaigns was causing The Delivery Group real inefficiency. BBS's Sort & Save brought their files into postage-qualifying order, reducing cost per item across the board.

Furniture showroom
DirectMail — Personalisation

How Stokers Furniture made a regional catalogue feel personal — and saw response rates climb.

Stokers wanted to move away from generic mailers towards something that spoke to customers by location and purchase history. BBS handled variable-data print personalisation across a complex segmented file, keeping the production timeline on track.

Planning and scheduling
MailHub — Plan My Mail

How UK Mail used Plan My Mail to schedule time-critical campaigns around key retail windows.

Missing an in-home date ahead of a promotional window means wasted spend. BBS's Plan My Mail gave UK Mail the delivery forecasting to commit to in-home dates and backstep the entire despatch schedule with confidence.

Over 40 years of getting the details right. Every address. Every campaign. Every time.

Border Business Systems — Est. 1982
Data analytics
OptiMail — Data Optimisation

How CACI enriched client data with address verification before large-scale suppression runs.

CACI needed a reliable PAF validation layer for customer data flowing into their analytics platform. BBS provided OptiMail's API to clean and verify incoming addresses at source, reducing downstream errors in segmentation and targeting work.

Financial compliance
DirectMail — Compliance

How Hartey Wealth Management ran a compliant, tracked direct mail programme with full audit trail.

Financial services mailers face tight compliance requirements around data handling and delivery proof. BBS provided end-to-end management — suppressed, verified data, Mailmark tracking and a full despatch audit — so Hartey could demonstrate due diligence at every step.

Postal warehouse operations
MailHub — Sort & Save

How Whistl integrated Sort & Save into their client workflow to qualify files faster and cheaper.

Whistl handles mailing files for hundreds of brands. BBS's Sort & Save gave their operations team a streamlined way to qualify files for downstream postage discounts, saving hours per campaign and passing the savings on to clients.

Want to know
what we've done
for others?

Happy to talk through relevant examples on a call — whether you're an agency, producer or brand. Just get in touch and we'll match you to the most relevant work we've done.

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Border Business Systems LimitedBorder House, 37 Abenbury Way,
Wrexham Industrial Estate,
Wrexham
LL13 9FSRegistered in England and Wales No. 01515822
VAT Reg No. GB 338 421854